Return & Refund Policy
At Shottika.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and refund policy to make the process as seamless as possible.
Returns:
Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Time Frame: You have [number of days] days from the date of delivery to initiate a return.
How to Initiate a Return: Please contact our customer service team at the following details to initiate the return process:
- Phone: 01966-997271
- Email: fngarments.bd@gmail.com
Return Shipping: You will be responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure that your return is safely delivered to us.
Refunds:
Processing Time: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you will need to initiate a return for the original item and place a new order for the desired item.
Exceptions:
Non-Returnable Items: Certain items such as intimate apparel, swimwear, and accessories like earrings are not eligible for return due to hygiene reasons.
Final Sale Items: Items marked as final sale are not eligible for return or refund unless they arrive damaged or defective.
Contact Us:
If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact us using the following details:
Phone: 01966-997271 Email: fngarments.bd@gmail.com Address: Biswas Builders, New Market City Complex, Dhaka, Bangladesh
Thank you for shopping at Shottika.com. We value your patronage and are committed to providing you with the best possible shopping experience.